Terms of Use

01

About these terms

This website is run by AM Group Kitchen Equipment & Supplies Inc. ("AM Group", "we", "us"), 403 Epifanio de los Santos Ave, Makati City, 1213 Metro Manila, Philippines. By using the website, creating an account or sending a request, you agree to these Terms of Use and to our Privacy Notice. If you use the website for a company, you confirm you may act for it.

02

Your account

• Give true and current details, and keep them up to date.
• Keep your password and one-time codes private. You are responsible for what is done with your account until you tell us it was misused.
• Staff accounts are created by AM Group only.
• You can delete your account at any time from My Account → Security. We may suspend accounts that break these terms or the law.

03

Prices and quotations

• Prices are in Philippine pesos (₱). Each quotation says whether VAT is included.
• A quotation is an offer valid for the period written on it. Prices, stock and lead times can change after that.
• Items marked "To be determined" are not priced yet and are not part of the total until we price them.
• A quotation becomes an order only when you accept it (by signing or accepting it in your account) and we confirm it. Payment terms, delivery and inclusions are those written on the accepted quotation.
• If a price or item is clearly wrong because of a typing or system error, we may correct it before you accept, and we will tell you.
• Quotations made with our online tools are estimates until our team reviews them.

04

Orders, delivery and installation

• Delivery dates are estimates. We will tell you as soon as we know of a delay.
• Installation needs the site to be ready — access, space, power, gas, water and drainage as agreed. Extra visits caused by an unready site may be charged.
• Check equipment when it arrives and tell us about visible damage or missing items within the period stated on your delivery documents.
• Changes or cancellations after an order is confirmed follow the terms of your accepted quotation. Special-order and custom-fabricated items usually cannot be cancelled once production starts.

05

Product information

We describe products as accurately as we can. Photos are for illustration; colours, finishes and accessories may differ. Specifications come from the manufacturers and can change without notice — confirm critical details (dimensions, power, gas type) with our team before you order.

06

Warranty and after-sales

Equipment carries the warranty stated on your quotation or the manufacturer's warranty. Warranty does not cover damage from misuse, wrong installation by others, unsuitable utilities, or lack of maintenance. Your rights under the Consumer Act of the Philippines (RA 7394) and other laws are not affected by these terms.

07

Files you upload

• Only upload files you have the right to share — equipment lists, layouts, photos and documents.
• You keep ownership. You allow us to use them only to prepare your quotation, run your project and support you.
• Do not upload unlawful, harmful or unrelated content, or sensitive personal information we did not ask for. We may remove such files.

08

Using the website

Please do not misuse the website: no attempts to break in or test its security, overload it, copy it with automated tools, send spam, pretend to be someone else, or use it for anything unlawful.

09

Our content and brands

The website's design, text, photos and the AM Group name and logo belong to AM Group or are used with permission. Brand names and logos of the equipment we carry belong to their owners. You may view and print pages for your own use, but not copy or republish them without our written permission.

10

Liability

We work to keep the website available and correct, but it is provided "as is" and may sometimes be unavailable or contain errors. To the extent the law allows, we are not responsible for indirect losses (such as lost profit or business interruption) from using the website. Nothing in these terms limits liability that cannot be limited by Philippine law.

11

Complaints

If something went wrong, tell us first so we can fix it. We will acknowledge your complaint and keep you updated until it is resolved. You may also contact the Department of Trade and Industry (DTI).

12

Governing law and changes

These terms are governed by the laws of the Republic of the Philippines. Disputes go to the proper courts of Makati City, unless the law gives you the right to another venue.

We may update these terms. The effective date at the top shows the current version; if a change affects you, we will ask you to review it the next time you sign in.