Privacy Notice | AM Group

01

Who we are

AM Group Kitchen Equipment & Supplies Inc. ("AM Group", "we", "us") supplies commercial kitchen, HORECA and hospitality equipment and builds kitchen projects. We decide how and why your personal information is processed on this website, so we are its personal information controller.

Office

403 Epifanio de los Santos Ave, Makati City, 1213 Metro Manila, Philippines

Phone

+63 966 089 0298
02 7752 3091Monday to Friday, 9:00 AM to 5:00 PM

Data Protection Officer

dpo@amgroup.asiaFor any question about your data or this notice.

02

What we collect

We only ask for what we need to answer you, prepare your quotation and deliver your project.

Information	Examples	When
Contact details	Name, email, mobile and landline numbers, company name, position, site or delivery address	Sign-up, quotation and inquiry forms, service bookings, your account
Account details	Login emails, password (stored only as a one-way hash), profile photo, e-signature, addresses, wishlist and saved carts	When you create and use an account
Google or Apple sign-in	Your name, email address and profile picture from that provider	Only if you choose "Continue with Google" or "Apple"
Project and quotation details	Equipment lists, layouts, files and photos you upload, notes, quotations, signed copies, orders and delivery details	When you request a quotation or work with us on a project
Messages	Inquiries, chat and support messages and their attachments, service and repair requests (machine, model, serial number)	When you contact us
Security and device details	IP address, browser and device type, sign-in times, one-time codes	Each time you sign in — so you can see your sign-ins and sign out other devices
Newsletter	Your email address and subscription status	Only if you subscribe

We do not ask for sensitive personal information (such as health, religion or government ID numbers) on this website. Please do not include it in messages or uploads.

03

Why we use it

To answer you and prepare quotations: Reply to inquiries, price equipment, prepare and revise quotations and send them to you.
To deliver what you order: Process orders, arrange delivery and installation, run your project, provide warranty, repairs and after-sales service.
To run your account: Sign you in, keep your account secure, show your quotations, projects and messages.
To keep the website safe: Prevent fraud, spam and misuse, and fix problems.
To meet legal duties: Invoices, tax and accounting records, and requests from authorities when the law requires it.
To send our newsletter: Only if you subscribed. You can unsubscribe at any time from your account or the email itself.

Our legal basis

We process your information based on your consent, to take steps you asked for before a contract and to perform our contract with you, to comply with the law, and for our legitimate interests in running and securing our business (Section 12 of RA 10173). We do not sell your personal information and we do not use it for automated decisions about you.

04

Who we share it with

Our team: Sales, project, technical and admin staff who need it for your request. Each role sees only what it needs.
Service providers: Companies that work for us under contract: secure cloud storage for files and photos, email delivery, Google or Apple sign-in, and our newsletter platform. They may only use your information to provide their service to us.
Brands, suppliers, installers and couriers: Only the details needed to price, order, deliver, install or service your equipment.
Authorities: When the law, a court or a government agency requires it.

Some providers may store data on servers outside the Philippines. When that happens we require them to protect it to the standard of Philippine law.

05

Cookies

Cookies are small files a website saves in your browser. This website uses only essential cookies — the ones it needs to work. We do not use advertising cookies or third-party tracking cookies.

Cookie	What it does	How long
`am-group-session`	Keeps you signed in and remembers your cart while you browse	Until you sign out or stay inactive
`XSRF-TOKEN`	Protects our forms from being submitted by other websites	Same as above
`remember_web_…`	"Keep me signed in" — only if you tick it	Up to 30 days
`amg_device`	Recognises this device in your sign-in history, so you can sign it out	While you stay signed in
`amg_chat_ref`	Links a quotation to the sales person you were chatting with	24 hours
`amg_cookies`	Remembers that you closed the cookie notice	12 months

We also keep a few small settings in your browser's storage (for example, whether you already saw the loading screen). You can delete cookies in your browser settings at any time; the website may then sign you out.

06

How long we keep it

Your account: Until you delete it. Deleting removes your personal details (name, phone, photo, addresses, wishlist, saved carts, notifications and extra emails).
Quotations, orders, invoices and project records: As long as tax, accounting and warranty obligations require, even after an account is deleted. These are business records.
Inquiries and messages: While your request is open and for a reasonable period after, so we can follow up or handle warranty.
Sign-in history: For a limited period, for your security.
Consent records: As proof of what you agreed to and when.

When we no longer need information, we delete it or make it anonymous.

07

How we protect it

Encrypted connections (HTTPS) and passwords stored only as one-way hashes.
One-time email codes to verify accounts and sensitive changes.
Access by role — staff see only what their job needs — and you can sign out other devices from your account.
Limits on repeated attempts, to stop password guessing and spam.

No system is perfectly secure. Keep your password and codes private and tell us straight away if you think your account was misused.

08

Your rights

Under the Data Privacy Act you have the right to:

Be informedHow your information is used — this notice.

AccessSee your information and get a copy of it.

CorrectFix information that is wrong or out of date.

Object and withdraw consentAt any time — this does not affect what was done before.

Erasure or blockingOf information that is no longer needed or was processed unlawfully.

Data portabilityReceive your information in a common electronic format.

DamagesIf you are harmed by inaccurate or unlawfully processed information.

File a complaintWith the National Privacy Commission.

How to use them

Most can be done yourself: edit your details in My Account, download a copy of your data or delete your account in My Account → Security, and unsubscribe from the newsletter there or from any newsletter email. For anything else, email our Data Protection Officer at dpo@amgroup.asia. We may ask you to confirm your identity first.

09

Children

This website is for businesses and adults. It is not meant for anyone under 18, and we do not knowingly collect their information. If you think a child has given us their details, contact us and we will delete them.

10

If something goes wrong

If a security incident affects your personal information, we will act quickly to contain it and, when the law requires, notify the National Privacy Commission and the people affected.

11

Changes and contact

We may update this notice when our services or the law change. The effective date at the top shows the current version. If a change affects what you agreed to, we will ask you to review it the next time you sign in.

Questions, requests or complaints about your data: dpo@amgroup.asia · +63 966 089 0298 · 403 Epifanio de los Santos Ave, Makati City, 1213 Metro Manila, Philippines